AFD – Advanced Finesse Development – Knowledge Club

AFD – Advanced Finesse Development

Teacher

Mandy Jackson

Category

Software Defined Networking

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The Course Name:  AFD - Advanced Finesse Development

 

The Duration:3 Days

 

The Overview:

 

The purpose of this course is to teach participants how to make advanced level customized development for Finesse Solutions

 

What You Will Learn:

 

-CTI Interface

-REST APIs

-XMPP/BOSH

-Reason Codes, Wrap-up Strings, Phone books, and Workflows

-Supervisor Administration

The Course Index:

 

Chapter 1 – Introduction

Chapter 2 – UCCE Overview

Chapter 3 – CTI Server Interface

Chapter 4 – Finesse Overview

Chapter 5 – Finesse Architecture

Chapter 6 – Finesse REST API Overview

Chapter 7 – Finesse REST Desktop APIs

Chapter 8 – Finesse REST Serviceability APIs

Chapter 9 – XMPP / BOSH Event Interface

Chapter 10 – Finesse Administration

Chapter 11 – Finesse OOTB Open Social Desktop Architecture

Chapter 12 – Finesse JavaScript Library Overview

Chapter 13 – Building a Custom Finesse Gadget

Chapter 14 – Using Dialogs

Chapter 15 – Reason Codes, Wrap-up Strings, Phone books, and Workflows

Chapter 16 – Finesse Security

Chapter 17 – Failover Handling with Finesse

Chapter 18 – Supervisor Application Programming

Chapter 19 – Gadget Silent Monitoring Handling

Chapter 20 – Best Practices

Chapter 21 – Troubleshooting Tips for Finesse

Chapter 22- Walkthrough of Non-Gadget Sample

Chapter 23 – Finesse and non-browser-based clients

Chapter 24 – Finesse REST Configuration APIs

Labs:

 

Lab 1 – Introduction to CTITEST

Lab 2 – Using Finesse REST API with Poster

Lab 3 – Using Finesse REST API and XMPP Interface with Poster and Pidgin

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Price : Free

Max Availability : 20

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